Refund and Returns Policy

1. Eligibility for Returns

You may request a return and refund within 30 days of receiving your item if:
  • The product arrives damaged
  • The product is unusable due to a manufacturing defect
  • The product is not the same as the model you ordered

2. How to Request a Return

To start a return:
  • Contact our customer service at sales@enerbone.store.
  • Provide your order number, proof of purchase, and a description of the issue.
  • Include clear photos or videos showing the problem.
  • Our team will review your request and provide return instructions.

3. Return Shipping

  • If the product is defective, damaged, or incorrect, we will cover the return shipping costs.
  • Items should be returned in their original packaging whenever possible.

4. Refund Process

  • We do not charge any restocking fee.
  • Once we receive and inspect your returned item, we will process your refund.
  • Refunds are issued to your original payment method within 5 business days after approval.

5. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless they arrive damaged or incorrect.

6. Contact Us

If you have any questions about our return or refund process, please reach out to us:
✉Email: sales@enerbone.store